The Importance of Customer Service: Pillars for an Unforgettable Experience

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An Essential Approach: People at the Center of the Business

Understanding identity, values ​​and market position are fundamental to the success of any company. On this occasion, #CustomerServiceWeek is celebrated, highlighting the relevance of putting people at the center of commercial operations. Recognizing the exceptional work of the service and sales teams, the dedication and positive impact they generate on Consultants and Clients is celebrated.

Celebrating Customer Service Week

Customer Service Week, which runs from October 3 to 7, is an international holiday that highlights the importance of offering exceptional service. It is a tribute to the hard work of the teams that make these experiences possible on a daily basis. Today, the commitment to excellence is celebrated through the 5 fundamental pillars to provide excellent customer service.

The 5 Pillars of Good Customer Service

1. Honesty: Instead of solving problems, we seek to create life experiences. The acquisition of high quality products and unmatched value at Immunotec guarantees quick and efficient responses in all areas of the business, prioritizing customer health and satisfaction.2. Active Listening: Being receptive to customer feedback and constantly improving service across all communication channels is essential to providing exceptional service.3. Empathy: Collaborating and sharing prosperity is the path to well-being. At Immunotec, the idea of ​​a business based on mutual support and shared well-being is promoted.4. Effective Problem Resolution: While most spend a lot of time waiting on the phone, Immunotec stands out for its promptness. With an average wait time of just 45 seconds and instant solutions via Chatbot and WhatsApp, customer satisfaction is a priority.5. Gratitude: Recognizing the value of the Immunotec family and cultivating a culture of gratitude internally is key to maintaining productivity and connection. Happiness is fostered through mutual appreciation and recognition.

Thank You Message

The Director of Customer Service, Alfredo Gabriel Russ Leal, shares his gratitude for the teams’ dedication and passion for the company’s values. Connecting with customers is essential to maintaining a solid and lasting relationship.Thank your Client! Reach out and let them know how important they are to you. Customer appreciation is essential for building solid and lasting relationships.